If you have a question or concern about your bill or our billing policies please contact us at 610.966.5635 or email us at support@hybeam.com.

•  Age Limitation

In order to enter into an agreement with Hybeam you must be at least 18 years of age.

•  Pro-rated

The first month of service may be prorated. The first full month of service commences on the first of the month following the account setup date.

•  Invoice Start Date

Billing for dialup services begin on the day that your account is activated.

•  Local and Long Distance Telephone Charges

Hybeam will not be held responsible for any telephone charges including long distance, per-minute surcharges or equipment costs incurred by the customer. These charges are exclusively between the customer and the telephone provider. C onsult with your local telephone company prior to using any dialup number.

•  Rate Changes

Hybeam reserves the right to change monthly recurring fees, connection fees, and equipment fees or to add new fees at any time with 30 days prior notice. If service has been prepaid, the new charges will not become effective until the expiration of the pre-payment.

•  Billing Disputes

Any disagreement or dispute concerning a bill must be made within 30 days of the billing date. Charges disputed after this period of time will not be considered negotiable.

•  Credit Card Use

A customer must not attempt to place an order or make a payment to Hybeam with an expired, false, or unauthorized credit card. The fraudulent customer's service will be terminated and the customer will be reported to the appropriate law enforcement agency.

•  Credit Termination

Hybeam reserves the right to terminate access to Hybeam services immediately and without notice, upon the rejection of any credit card charges, or non-payment by the financial institution.

•  Immediate Notification Required

A customer must promptly notify Hybeam of any of the following changes to:

•  Credit Card Expiration Date

•  Change in the customer billing address.

•  Credit Card loss or theft

•  Any security breeches involving payment method to Hybeam

•  Service Termination

Hybeam reserves the right to terminate access to any Hybeam account immediately and without notice at its sole discretion, or upon violation of the this policy, acceptable use policy, rejection of any credit card charges, non-payment by the bank or credit union of authorized charges or any other indication of credit problems such as bankruptcy filings.

•  Termination of Service:

Customers wishing to terminate access services with Hybeam are required to give 30 days written notice prior to the date of cancellation. A customer cannot assume that their account automatically terminates when their payment remittances cease. Cancellations can be emailed to support@hybeam.com.

•  Introductory Offer

Hybeam reserves the right to offer introductory rates and specials limited to new customers. If you have become a new Hybeam customer within the previous 7 days, you are eligible for the introductory specials.

•  Collections

In the event of delinquency, the customer agrees to pay a 15% collection fee plus court costs (if applicable) in addition to the amount owed.

•  Late Fees

Hybeam will impose and customer agrees to pay a late fee for all past due payments of 1½% per month with a minimum $2 charge, 18% annual. In the event that customer fails to pay Hybeam, all amounts due under this agreement and Hybeam refers this matter to an attorney, customer agrees to pay, in addition to the amount due, any and all costs incurred by Hybeam as a result to such action, including a reasonable attorney's fee.