Dear Hybeam Customers,

I thought I would take this moment to update you on our status during this time of crisis on the east coast. At approximately 4:14 EST on August 14, 2003 all electrical service cease to function and as a result our Emergency Plan was put into action.

As part of our plan to ensure continuity for all critical aspects of our service we have achieved the following:

• All non-functional network providers were automatically and immediately taken off line and traffic was instantaneously rerouted. As a result we have experienced no downtime in any of the hosting services provided by Hybeam;
  
• All of our systems are currently being powered by our two redundant diesel generators to ensure 100% uptime of the servers and the network;
  
• Our Florida network facility is completely functional due to our geographic dispersion strategy;
  
• Our Technical Support office is functioning and is operating under our backup power generation system;
  
• Our call center is operating and we are answering all Technical Support calls and we will continue to operate our standard 7/24, 365 services.

In summary, you have experienced continuous service for your hosting and email during this time of crisis. We expect no change in this status no matter how long it takes to resolve the Electrical grid problems.

Our staff has been working diligently through some extremely tough and stressful times. We appreciate their efforts and we ask you for your patience in the event you are not receiving the timeliness of response that you have come to expect from Hybeam.

I would like to thank all of you for your business and your trust and we continue to remain 100% committed to your success.

Sincerely,

Ellen Hunt
Hybeam, Incorporated