Top "10" FAQ's

1. How do I access my mail?
   
   
2. How do I register or transfer my domain name?
   
   
3. How do I upload my files to Hybeam?
   
   
4. Can I use FrontPage to create and maintain my site?
   
   
5. How do I access WebsiteOS?
   
   
6. How do I connect to my MS SQL DB?
   
   
7. What 3rd party Components are currently Installed?
   
   
8. Which Payment Gateways are installed on the Hybrid Platform?
   
   
9. How are SSL considerations handled on the Hybrid?
   
   
10. Which Versions and Supported Components/tags do you support?
    


11. BlogFAQ
    
    
12. AppointmentSchedulerFAQ
    

1. How do I access my mail?
   
   Hybeam offers both Web based (Webmail), and Remote mail retrieval (POP/IMAP).
   
   POP and IMAP are two email protocols commonly used today. While POP continues to be the most popular among single client users, IMAP is also available for users who have multiple computers or who need to access their email from multiple locations. For a detailed overview of how to setup "Microsoft Outlook" click here and for a detailed overview of how to setup "Microsoft Outlook Express" click here.
   
   
   
   
2. How do I register or transfer my domain name?
   
   Registering a domain name gives you a unique identity (address) on the Internet. You can use it for your Website address and it also gives you the ability to receive email addressed to your domain name giving you a more professional image.

   To register your own unique domain name or transfer an existing domain name click here.

   
   
   
3. How do I upload my files to Hybeam?
   
   Hybeam offers full FTP access for all hosting accounts as well as the ability to publish site content using Microsoft FrontPage. For a detailed overview of how to setup your FTP client click here.
   
   
   
   
4. Can I use FrontPage 2003 to create and maintain my site?
   
   Hybeam's web hosting services fully supports FrontPage. Microsoft Office FrontPage provides professional design, authoring, data, and publishing tools to create Web sites. For a detailed overview of how to configure FrontPage 2003 click here and for previous versions of FrontPage click here.
   
   
   
   
5. How do I access WebsiteOS?
   
   WebsiteOS is a browser based application that allows you to manage many aspects of your website.
   
   To access WebsiteOS, connect to the URL http://login.hybeam.com. This URL will access the WebsiteOS login page.

   Enter your domain as your username and your domain password in the login box. Click the "Login" button to enter WebsiteOS.
   
   

   
   
6. How do I connect to my MS SQL DB?
   

   Connections for administrative purposes can be made via Microsoft's Enterprise Manager 2000. Each database created on the Hybeam system is assigned a unique Database Name, User Name, and Password. These credentials are used whenever a client attempts to make a connection to the database.

   

   Start your Enterprise Manager Console, and branch out to the Server group level.

   At this point you can choose the action menu at the top, and select “New SQL Server Registration” or right click on your server group and choose the same option.
   
   

   The Register server wizard will start as shown by this screen below.

   Click “Next” to continue to the next step.

   

   In the box called “Available servers” simply type in the following:

   mssql.megasqlservers.com

   Click “Add.”

   That should put that new server name into the “Added Servers” box.

   Click “Next.”

   

   At this stage, choose the 2 nd authentication mode: “The SQL Server Login information that was assigned to be by the system administrator.”

   Click “Next.”

   

   Choose a connection option. If you want to login automatically, enter your login name and password in the text boxes provided.

   Your Login name will be dbm.yourname.com (Substitute your domain name for yourname_com.)

   Your password will be the password you chose with your sales representative.Click “Next.”

   

   At this point, the wizard will prompt you to add the newly registered server to your server group. Select the option labeled, “Add the SQL Server(s) to an existing SQL Server group.”

   Click “Next.”

   
   At this point, the server registration is completed as shown.

   Click “Finish.”

   You will now have a new server listed in your Enterprise Manager console. You can branch out this server, branch out the databases, and proceed to your database. There you can perform various administrative tasks such as create tables, stored.
   
   

   
   

7. What 3rd party Components are currently Installed?
   
   The following 3 rd party COM components are currently installed:

   ASP Mail	Jmail	SmartMail
   ASP JPEG	SA-FileUP	SmartUpload
   ASP Upload	CDONTS	ASP Encrypt
   CyberOffice Platform 2002		Soapbox Toolkit 2.0 SP1

   Other components may be installed at the discretion of the Hybeam.
   
   

   
   
8. Which Payment Gateways are installed on the Hybrid Platform?
   

   The following 3 rd party Payment Gateways is currently installed:

   PayFlow Pro (replacement of Cybercash which is discontinued)

   a. WorldPay

   b. Skipjack

   c. QuickCommerce Pro

   d. Plug N Pay

   e. PayPal

   f. Payflow Pro

   g. ParaData

   h. Merchant Partners

   i. LinkPoint

   j. IntelliPay/ExpertLink

   k. iBill Processing Plus

   General Information ECHOnline E-xact CyberSource BluePay Authorize.Net

   Payment Gateways may be installed at the discretion of the Hybeam.
   
   

   
   
9. How are SSL considerations handled on the Hybrid?
   

   SSL for ASP or ColdFusion pages are managed identically to HTML pages on the hybrid. Each server in the Hybrid farm is configured to handle SSL connections from domains within our infrastructure.

   To have a domain activated for ASP or ColdFusion SSL, please direct the end-user to the ASP/CFM Enabler in the WebSiteOS. Please note, this activation could take up to 24 hours to complete.
   
   
   
   
10. Which Versions and Supported Components/tags do you support?
    
    

    Application	Version/Supported Tech.
    ASP/CF Enabler	ASP V.3 on Win2000 (including: VBScript, JScript, MS XML3) ColdFusion
    CGI Support	PERLV.5.006.001 PHP 4.2.2
    FrontPage 2002 Extensions	V.2002
    Ms Access Database	V.2002 and higher
    MS/MY SQL Database	MS SQL =V.2000 MySQL=V.3.23.31

    
    

    ASP Supported Components

    ASP Mail 4.0

    ASP JPEG 1.2

    ASP UPLOAD 2.6

    ASP Encrypt 2.1

    CDONTS

    JMAIL

    SA-FileUP 3.5

    Soapbox Toolkit 2.0

    SP1

    CGZIP

    CyberOffice Platform 2002

    
    

    Due to security concerns, Hybeam takes a very conservative position on the installation of any Windows third party components. Requests can be submitted through Hybeam technical support and will be reviewed by a Senior System Administrator. While we support common components, we must ensure the security and stability of any new component prior to installation. For these reasons, we may not support requested components.

    
    

    Supported ColdFusion Tags
    CFABORT	CFMAIL
    CFAPPLET	CFMAILPARAM
    CFAPPLICATION	CFMODULE
    CFASSOCIATE	CFOBJECT
    CFAUTHENTICATE	CFOUTPUT
    CFBREAK	CFPARAM
    CFCACHE	CFPOP
    CFCOL	CFPROCESSINGDIRECTIVE
    CFCOLLECTION	CFPROCPARAM
    CFCOOKIE	CFPROCRESULT
    CFDUMP	CFQUERY
    CFERROR	CFQUERYPARAM
    CFEXIT	CFREPORT
    CFFILE	CFRETHROW
    CFFLUSH	CFSAVECONTENT
    CFFORM	CFSCHEDULE
    CFGRAPH	CFSCRIPT
    CFGRAPHDATA	CFSEARCH
    CFGRID	CFSELECT
    CFGRIDCOLUMN	CFSERVLET
    CFGRIDROW	CFSERVLETPARAM
    CFGRIDUPDATE	CFSET
    CFHEADER	CFSETTING
    CFHTMLHEAD	CFSILENT
    CFHTTP	CFSLIDER
    CFHTTPPARAM	CFSTOREDPROC
    CFIF	CFSWITCH
    CFELSEIF	CFCASE
    CFELSE	CFDEFAULTCASE
    CFIMPERSONATE	CFTABLE
    CFINCLUDE	CFTEXTINPUT
    CFINDEX	CFTHROW
    CFINPUT	CFTRANSACTION
    CFINSERT	CFTREE
    CFLDAP	CFTREEITEM
    CFLOCATION	CFTRY
    CFLOCK	CFCATCH
    CFLOOP	CFUPDATE
    	CFWDDX
    Unsupported ColdFusion Tags
    CFCONTENT	CFLOG
    CFDIRECTORY	CFFTP
    CFREGISTRY
    CFADMINSECURITY
    CFEXECUTE