1 . Why does my site perform better on my local machine?


2 . My Site Worked fine on a non- hybrid system now it is broken – what are the possible causes and what can I do to fix these problems?


3 . My Access DB site is performing poorly on the clustered architecture. What are the possible reasons/solutions?


4 . Can I use Custom DLL’s /Active X components?


5 . Can I use Custom CFM tags?


6 . What 3rd Party Components are currently installed?


7 . Which Payment Gateways are installed on the Hybrid Platform?


8 . How are SSL considerations handled on the Hybrid?


9. Which Versions and Supported Components/tags do you support?

1. Why does my site perform better on my local machine?

Many factors affect a sites performance on any platform. Usually when a site is under development on an end-users local machine, they are viewing static content which is not required to travel via the internet to serve any requests.

2. My Site Worked fine on a non- hybrid system now it is broken – what are the possible causes and what can I do to fix these problems?

1. Paths – Static paths referenced in client code can cause issues when moving into Hybeam’s Hybrid platform. It is not uncommon for end-users to reference absolute file paths in their code ex. C:\My Documents\index.html. Since site content is not stored on local disk, these file path references are invalid. For sites coded in ASP, we suggest using the Server.MapPath method for defining paths. For sites coded in ColdFusion, we suggest using the GetDirectoryFromPath method for defining paths. For more information, please see the coding examples attached below.

2. COM Objects/DLLS/Active X Controls – The Hybeam System might not support some COM objects that were utilized on the site from the previous hosting provider. The Hybeam System supports a variety of 3rd party components that have been thoroughly tested.

3. File Permissions – UNIX based file permissions work differently than NT based file permissions. The correct UNIX permission settings for .asp or .cfm files is -rw-r--r-- or 644

4. Naming conventions (Case sensitivity) – As mentioned above, the Hybeam System is Case Sensitive. End-users may believe that they are being hosted on an “Windows Only” base system which are usually Case Insensitive.

3. My Access DB site is performing poorly on the clustered architecture. What are the possible reasons/solutions?

For the most part MS Access databases suit web applications reasonably well, however, high traffic sites may benefit from upgrading to a true multi-user database platform such as MS SQL or perhaps even MySQL.

We have found that sporadic performance issues occur when traffic intensive sites run on Microsoft Jet and IIS. We have ensured that our system is using the latest Microsoft Jet Components and Updates. We recommend that the native Jet OLE DB provider be used in place of the Access ODBC Driver.

Excerpt from Readme.txt (IIS)

The following article outlines Microsoft's recommendations to implement an SQL Server Database for use under IIS to accommodate for web, commerce, and transactional applications.
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q299973

4 . Can I use Custom DLL’s /Active X components?

Custom DLL’s/Active X components are prohibited on the hybrid system. Components that are poorly coded tend to cause server instability, excessive resource consumption, and reduced site performance. Since we aim at offering the most stable, robust, and reliable clustered hosting environment, we unfortunately cannot take a chance of putting custom DLL’s into production.

5. Can I use Custom CFM tags?

Custom CFM tags are prohibited on the hybrid system. Tags that are poorly coded tend to cause server instability, excessive resource consumption, and reduced site performance. Since we aim at offering the most stable, robust, and reliable clustered hosting environment, we unfortunately cannot take a chance of putting custom CFM tags into production

6. What 3rd Party Components are currently installed?

The following 3rd party COM components are currently installed:
ASP Mail Jmail SmartMail
ASP JPEG SA-FileUP SmartUpload
ASP Upload CDONTS
ASP Encrypt CyberOffice Platform 2002
Soapbox Toolkit 2.0 SP1

Other components may be installed at the discretion of the Hybeam.

7. Which Payment Gateways are installed on the Hybrid Platform?

The following 3rd party Payment Gateways is currently installed:
PayFlow Pro (replacement of Cybercash which is discontinued)
Linkpoint
Moneris (Pay Gateway for ASP and ColdFusion)
PSI Gate

Other Payment Gateways may be installed at the discretion of the Hybeam.

8. How are SSL considerations handled on the Hybrid?

SSL for ASP or ColdFusion pages are managed identically to HTML pages on the hybrid. Each server in the Hybrid farm is configured to handle SSL connections from domains within our infrastructure.
To have a domain activated for ASP or ColdFusion SSL, please direct the end-user to the ASP/CFM Enabler in the WebSiteOS. Please note, this activation could take up to 24 hours to complete.




9. Which Versions and Supported Components/tags do you support?

Application Version/Supported Tech.
ASP/CF Enabler ASP V.3 on Win2000 (including: VBScript, JScript, MS XML3) ColdFusion
CGI Support PERLV.5.006.001 PHP 4.2.2
FrontPage 2002 Extensions V.2002
Ms Access Database V.2002 and higher
MS/MY SQL Database MS SQL =V.2000 MySQL=V.3.23.31

ASP Supported Components
ASP Mail 4.0
ASP JPEG 1.2
ASP UPLOAD 2.6
ASP Encrypt 2.1
CDONTS
JMAIL
SA-FileUP 3.5
Soapbox Toolkit 2.0
SP1
CGZIP
SmatMail
SmartUpload
E-Commerce Gateways:
PayFlowPro (replacement of Cybercash which is discontinued)

Moneris - PayGateway
PSI Gate
CyberOffice Platform 2002

Due to security concerns, Hybeam takes a very conservative position on the installation of any Windows third party components. Requests can be submitted through Hybeam technical support and will be reviewed by a Senior System Administrator. While we support common components, we must ensure the security and stability of any new component prior to installation. For these reasons, we may not support requested components.